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Ross Custom Leather Customer Service

Customer service and complete satisfaction is very important to Ross Custom Leather. Below you will see how to commission Ross Custom Leather, Order and Sales terms and how to pay for your custom leatherwork. Any questions email or use the form on the contact page.


Commission Your Custom Leather Piece
Anne is always delighted to create a custom leather item. There are no "production" items available. If interested in something particular seen on this website please inquire by using the email address, telephone number, or post office box address found at the bottom of the page. Occasionally, one-of-a-kind items are available for purchase. Most work is done on a custom order basis, hand crafted according to your specifications. Contact Anne today concerning your important project and let her design something for you.


Order/Sales Terms
1. All goods are the property of Ross Custom Leather until payment has been made in full.

2. All orders are custom made and a non-refundable deposit of 50% is required before work commences. The final balance is due upon completion of work.

3. Payment can be made by Paypal, check or money order.

4. Descriptions, designs, and advice are given in good faith but it is the responsibility of the purchaser to check that the order fulfills their needs before proceeding.

5. All weights, measurements, and sizes are approximate.

6. Ross Custom Leather’s responsibility is to design and manufacture the goods you have commissioned us to make and to deliver those goods to you in good condition. Once delivery has taken place, Ross Custom Leather accepts no responsibility as to how you use, keep or maintain the goods. The responsibility lies solely with the purchaser.

7. Delivery times, dates, and cost of delivery will be arranged with you prior to your goods being shipped as price is dependent on the final weight of the goods. Within the USA we use USPS Priority Mail with confirmation and/or insurance for delivery.

8. If any custom made items, made to agreed specifications, are refused full payment will be required as custom made items cannot be resold.

9. All sales are final.

10. Virginia residents will be charged 5% Virginia Sales Tax


Payment Method
Please telephone 434-294-7528 or email
anne@rosscustomleather.com to place your order. An invoice will be generated via Paypal which will allow you to securely make payment using your Paypal account or credit card if you do not have a Paypal account.

Checks and money orders also accepted. Mailing address is
Ross Custom Leather
PO Box 135
Wilsons, VA 23894

Thank you for your order.


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